How to collect dumpstate logs on Samsung wearable devices
Last updated May 14th, 2025
Categories:
Environment
- Samsung wearable devices
Overview
You might need to help troubleshoot a wearable device issue by getting a log of the device’s activities. This knowledge base article guides you through the steps on how to collect these logs.
How to collect dumpstate logs on a wearable device running Wear OS
To collect dumpstate logs on a wearable device running Wear OS:
- Ensure the wearable device is connected to a mobile device through the Galaxy Wearable app.
- On the mobile device, open the Galaxy Wearable app.
- Tap the floating
icon at the bottom of the screen.
- In the top right corner, tap ⁝ > Settings > About Galaxy Wearable.
- Tap the screen’s Galaxy Wearable title five times. The Wearable Hidden Menu opens.
- Tap Get DumpState > Run Watch dump. If prompted, grant the Location permission for the Galaxy Wearable app to Allow all the time.
The mobile device then sends a command to collect the dumpstate logs from the wearable device. By default, the log files are stored in Internal/storage/Download/log/Gearlog
.
To share a ZIP file containing the dumpstate logs with Samsung Support:
- Connect the mobile device to a PC with a USB cable.
- On the PC, navigate to the device’s internal storage > Download > log > Gearlog folder.
- Copy the ZIP file named
bundled-bugreport-…-_date of collection_.zip
.
How to collect dumpstate logs on a wearable device running Tizen
The easiest way to collect logs from a Samsung wearable device is to use the SysDump tool:
- Ensure that the wearable device is connected to a mobile device through the Galaxy wearable app.
- On the wearable device, open the device settings.
- Tap About watch.
- Scroll down to Serial Number and tap on it five times.
- On the number pad that appears, enter
*#9900#
. - Tap Run LOG_DUMP.
- Once log collection is complete, tap Extract LOG_DUMP.
Connect the mobile device to a Windows PC via USB cable. On the PC:
- Navigate to the device’s internal storage > Pictures > Watch folder.
- Copy the ZIP file named
log_dump\*
.
You can then send the ZIP file containing the dumpstate logs to Samsung Support.
Additional information
For steps on how to collect logs on Samsung mobile devices, see How do I capture logs to troubleshoot my mobile device?
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