Unable to receive the verification code for your Samsung account
Last updated December 27th, 2023
- Samsung account
You might encounter an issue where you’re unable to receive the SMS verification code when signing into your Samsung account.
There are multiple reasons why a verification code isn’t received:
The code was sent to the wrong number.
The Send code button wasn’t clicked.
Weak network connection. To check if the issue is network-related, try resetting your device and network connection. Make sure that calls and texts can be received from other numbers.
The code is blocked or filtered as spam. Check your spam filtering settings on your Messages app.
Lack of storage space. Make sure that there’s enough storage available on your device to receive SMS messages:
Clear the cache in your Messages app.
Delete old messages or messages with large attachments.
If you want to change your verification phone number, or if you still can’t receive the verification code, contact Samsung Support.Back to KBAs
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