How to reinvite or unblock a user in Knox cloud services

Environment

• Knox cloud services

How to reinvite a user who’s in the Revoked state?

If a user’s in the Revoked state, it means that the super admin has revoked the user’s invitation to join the Knox cloud service. In order for the user to be able to join the service, the super admin of the tenant must:

1. Sign in to the Knox Admin Portal.
2. Go to the Administrators and Roles page.
3. On the ADMINS tab, click the name of the admin in the Revoked state.
4. On the Edit admin page, click RESEND INVITATION.

How to unblock a user who’s in the Blocked state?

If a user’s in the Blocked state, it means that they successfully joined the tenant, but the super admin deactivated them, blocking their access to the Knox Admin Portal. In order for the user to regain access, the super admin must:

1. Sign in to the Knox Admin Portal.
2. Go to the Administrators and Roles page.
3. On the ADMINS tab, click the name of the admin in the Blocked state.
4. On the Edit admin page, click REACTIVATE ACCOUNT.