Wi-Fi doesn’t re-enable after resetting Allow to configure Wi-Fi policy from False to True

Environment

• Knox Service Plugin

Overview

When managing devices through Knox Service Plugin, you may notice an issue where Wi-Fi functionality doesn’t automatically restore after resetting the Allow to configure Wi-Fi policy from False to True. Although the Wi-Fi toggle becomes accessible to the device users, the actual Wi-Fi connection fails to activate or briefly turns on before disabling itself, even when the policy appears to be correctly configured.

Cause

Adjusting the Allow to configure Wi-Fi policy from False to True only restores device user access to the Wi-Fi settings interface — it doesn’t automatically activate Wi-Fi functionality. Without a properly configured Wi-Fi network profile accompanying this change, the system can’t establish a stable Wi-Fi connection, causing the Wi-Fi adapter to deactivate shortly after attempting to turn on.

In addition, if both Knox Service Plugin and Android Enterprise Wi-Fi settings are configured within the same profile, this can result in policy conflicts that prevent Wi-Fi from activating properly on the device.

Resolution

To properly restore Wi-Fi functionality, ensure you’ve configured your Wi-Fi settings in your Knox Service Plugin configuration:

1. On your EMM console, navigate to your Knox Service Plugin configuration.

2. Under Device-wide policies, configure the following policies:

   Policy	Value
   Enable device policy controls	True
   Device Controls > Wi-Fi Policy > Enable Wi-Fi policy controls	True
   Device Controls > Wi-Fi Policy > Allow to configure Wi-Fi (Configure details below)	True

3. Under Wi-Fi Configurations, configure the following:

   Policy	Value
   Wi-Fi Network Name	Enter your SSID
   Security Type	Select the appropriate type (for example, WPA2)
   Password	Enter the password (if applicable)
   Wi-Fi Enterprise Configuration	Configure if connecting to an Enterprise network

4. Save the profile and apply the changes to your devices.