Work profile on company-owned device displays white screen during enrollment

Environment

• Android Enterprise
• One UI 8.0 or earlier

Overview

When you try to enroll a work profile on a company-owned device, you may encounter an issue where the device displays a white screen with the following error message:

Settings keeps stopping

Cause

This issue occurs when the device user manually locks the device or the device screen times out during enrollment.

Resolution

This is a known issue with work profiles on company-owned devices running One UI 8.0 or earlier and has been resolved in One UI 8.5. As such, we recommend you update your device to One UI 8.5.

If you’re still experiencing issues, submit a support ticket.

Workaround

As a workaround for devices running One UI 8.0 or earlier, ensure that the device screen remains on for the entire enrollment process.