Back to top

Unable to access the internet from a mobile hotspot

Last updated December 15th, 2023

Categories:

Environment

  • Knox Platform for Enterprise
  • Android Enterprise
  • Device hotspot using a VPN

Overview

When a device, on which VPN is enabled, is used to create a mobile hotspot, the devices connected to the hotspot may not be able to access the internet.

Cause

If a mobile hotspot is created using a host device that uses any VPN, the Domain Name System (DNS) service running on the host device becomes unresponsive.

The Knox Platform for Enterprise team is aware of the issue, and is currently working on a fix.

Workaround

To be able to connect to the internet, device users connecting to the hotspot must change the DNS IP address of their device to that of a public server.

The following table provides examples of public DNS servers:

Public DNS provider IP address
Google 8.8.8.8
CloudFlare 1.1.1.1
Quad9 9.9.9.9
Back to KBAs

Is this page helpful?