Reset your Samsung account for Business password

Environment

• Knox Admin Portal
• Samsung Account for Business

Overview

There are two ways to reset a password:

• Request admin or your location manager to reset your password
• Reset your own password directly from the sign in page

How admins and location managers can reset passwords for users they manage

As an admin or location manager, you can initiate a password reset for the users you manage in your location:

1. On the Samsung account for Business console, sign in with your account ID and password.

2. On the Users page, search for the user with their name, account ID, domain, or email address.

3. In the search results, click for the target user to open the dropdown menu, and click Reset password. The Reset password dialog displays.

4. (Optional) Select Sign this user out of all devices to make the user sign in to their devices with their new password.

5. Click Reset. A confirmation message appears, indicating that the reset email is sent to the email address associated with the account.

6. On receiving the password reset email from Samsung, the user must perform the following steps to reset their password:

   1. Click Reset password in the email. The Verify your identity page opens.

      If users don’t see an email from Samsung in their inbox within five minutes, they must check their spam or junk email folder.

   2. Click Send Code to receive a verification code on their email address. The button changes to Resend code and you can use it to generate another verification code, if required.
   3. Enter the verification code and click Verify. The Reset password page appears.
   4. Enter a new password, and click Confirm.

The user can now sign in using their new password. They will also receive an email confirming that their password has changed.

How admins and location managers can reset their own passwords

Admins and location managers can reset their own passwords when signing in using their Samsung account for Business account ID.

To reset your password:

1. Go to the samsungknox.com and click Sign in. The Sign in to your Samsung account for Business page appears.

2. Enter your account ID and click Next.

3. Do one of the following:

   • If your account is locked, click Reset password.
   • If you forgot your password, click Forgot password.

   The Verify your identity page displays.

4. Click Send Code to receive an email with a verification code. The button changes to Resend code and you can use it to generate another verification code, if required.

5. Enter the verification code that you receive on your email address and click Verify. The Reset password page appears.

6. Enter a new password, and click Confirm. The Password successfully reset page appears.

7. Click Sign in to sign in with your new password.

You will receive an email confirming that your password was reset.

See also

• Reset your Samsung account password