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How do I request deletion of personal data collected by Samsung related to Samsung Knox?

Last updated July 26th, 2023


To delete personal data:

  1. Go to > click Sign In and select a sign-in option. You may choose to sign in with your Samsung Account or Active Directory (AD).

    Sign in with Active Directory only works if your organization has setup single sign-on using AD. Otherwise, you are prompted with an Account has not been setup in Active Directory, please login with Samsung Account message.

  2. On the Samsung Knox Dashboard, click your User Profile and select Account Information.

  3. Click Privacy Settings > click Delete personal data.

  4. You are be prompted to Authenticate your account.

    It may take up to 30 calendar days for your data to be completely deleted.

  5. Click Authenticate.

  6. Fill the required field to authenticate your account. Click Next to submit your request.

  7. You are redirected to the Privacy Settings page.

  8. If the personal data deletion request succeeds, a confirmation message shows.

    A confirmation message under Privacy Settings

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