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reCAPTCHA triggers multiple times during login

Last updated January 29th, 2025

Categories:

Environment

  • Knox Admin Portal
  • Samsung account

Overview

When signing in to Knox Admin Portal, you might encounter repeated requests for verification using reCAPTCHA. For instance, reCAPTCHA might trigger when providing your email, then trigger again at the next password screen.

Cause

If abnormal activities or behavior are detected on your account according to internal assessment criteria, reCAPTCHA verification is automatically triggered. This intended behavior of reCAPTCHA is an automated security measure to prevent malicious attempts.

reCAPTCHA manages its own risk assessment criteria that can’t be modified.

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