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Current device software is unsupported when installing Knox Capture

Last updated July 26th, 2023



When installing Knox Capture on certain devices, a “Your current device software is unsupported” message is shown on the screen.


The current device software (OS) isn’t supported. This message can also appear if your wireless carrier hasn’t yet pushed the most recent updates to the device.


Upgrade your device to the latest available OS version.

Additional information

For more information on how to set up Knox Capture, visit Getting started with Knox Capture.

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