Last updated July 26th, 2023
Access support from the app
To access support within , tap the more actions menu icon to the right of the Profiles list label. Then tap the Support option to launch the Support page.
The Support page displays a list of links to FAQs, guides, tutorials, and release notes.
Tap a link to open the associated page in the device’s browser app.
Open a support ticket
Using either a trial or paid license, open a support ticket in the Knox Admin Portal.
When creating a support ticket, please provide logs to help resolve your issues. To retrieve an app log:
Expand the more actions menu in Managed mode on the home screen and tap Support.
Tap E-mail app log to Admin to launch the device’s default email app. The email app opens a new message with the compressed log file attached.
Send the email to the enterprise IT admin.
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