Troubleshoot

Access support from the app

To access support within , tap the more actions menu icon to the right of the Profiles list label. Then tap the Support option to launch the Support page.

The Support page displays a list of links to FAQs, guides, tutorials, and release notes.

Tap a link to open the associated page in the device’s browser app.

Open a support ticket

Using either a trial or paid license, open a support ticket in the Knox Admin Portal.

When creating a support ticket, please provide logs to help resolve your issues. To retrieve an app log:

1. Expand the more actions menu in Managed mode on the home screen and tap Support.

   

2. Tap E-mail app log to Admin to launch the device’s default email app. The email app opens a new message with the compressed log file attached.

   

3. Send the email to the enterprise IT admin.

4. Open a support ticket in the Knox Admin Portal.