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Before you begin

Last updated January 31st, 2024

Before you can start generating Knox Suite licenses for your Enterprise Edition devices, you must perform the prerequisite steps described in this section.

Prerequisites

Before you can manage your Knox Suite license and view the security update schedule for your Enterprise Edition devices, you must:

  1. Register for the Knox Admin Portal with your Samsung account.

  2. Sign in to the Knox Admin Portal.

  3. Click your account icon to view your Knox Customer ID.

  4. Purchase Enterprise Edition devices from a Samsung device reseller. Give your customer ID to your reseller.

Note

Your device reseller must be a member of the Knox Deployment Program.

  1. Generate a Knox Suite license.

You can now manage a Knox Suite license and look up the security update schedule and history for your Enterprise Edition devices.

Prerequisites for organizations with legacy Enterprise Edition licenses

Important

When you generate your Knox Suite license, your legacy Enterprise Edition licenses for Knox Configure and Knox E-FOTA will expire in three months.

If you have an active legacy Enterprise Edition license for Knox Configure and Knox E-FOTA and you want to convert them to a Knox Suite license, you must:

  1. Create a Samsung account if you don’t have one.

  2. Obtain a Knox customer ID if you don’t have one. You can do this by applying for a Knox Suite trial.

    When your application is approved, you’ll find your Knox customer ID under your account icon in the Knox Admin Portal.

  3. Provide your customer ID to the reseller that sold you your Enterprise Edition devices. Have them upload the devices to the Knox Admin Portal under your customer ID.

Important

Your device reseller must be member of Knox Deployment Program.

After your reseller uploads your devices, you can generate a Knox Suite license for your Enterprise Edition devices.

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