Special edition devices FAQ
Last updated September 25th, 2024
On this page, you’ll find answers to the most common questions that new customers have about special edition devices.
Special edition devices are exclusive bundles of devices and Knox license keys, sold by select US resellers. The following two special edition device bundles are available for US customers:
- Verizon Business Edition
- Galaxy Healthcare Edition
The special edition device bundles differ from Enterprise Edition device bundles in device model and license types offered. For a comparative overview, see the following table.
| Device model | License type | |
|---|---|---|
| Verizon Business Edition | Samsung Galaxy S24 | Three-year Knox Suite license |
| Galaxy Healthcare Edition | Samsung Galaxy A15 | Two-year Knox E-FOTA license and a two-year Knox Configure Dynamic Edition license |
| Enterprise Edition | Contact your local reseller to find out what Enterprise Edition devices are available in your region | One-year Knox Suite license |
If you’re experiencing issues or if you have additional questions, you can submit a support ticket to get help from our team. To submit a support ticket:
- Sign in to Samsungknox.com using your Samsung account.
- In the top-right corner, click the question mark next to your profile icon.
- Click Submit/View support ticket to request access to the support ticketing system.
Yes. For example, if you want to use the Knox Suite license that came with your Verizon Business Edition bundle on another device, you can unassign the license from the original device, then reassign it to the new device.
See Manage Knox licenses for more information.
Contact your local Knox reseller to renew your existing license.
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