Knox Suite trial license assigned to devices purchased as a bundle

Environment

• Knox Suite
  • Enterprise Edition device bundles
  • Verizon Enterprise Edition device bundles

Overview

If you purchased Enterprise Edition and Verizon Enterprise Edition device bundles, you may notice that a Knox Suite trial license is automatically generated and may be assigned to a device instead of the commercial license key included with the purchase of the device bundle.

Cause

Upon first signing up for a Samsung Knox account, a free 90-day Knox Suite trial license is automatically added to your account on the Knox Admin Portal.

However, trial license keys are not intended to be used for your Enterprise Edition and Verizon Enterprise Edition devices, as these device bundles include commercial license keys that must be generated manually.

If the trial license key is not deleted from your account, it will be assigned to the device when it enrolls into a service.

Resolution

If you don’t want your devices to be assigned a Knox Suite trial license upon service enrollment, you must first generate your commercial license keys from the relevant dashboards, then delete your Knox Suite trial license key:

1. Sign in to the Knox Admin Portal.

2. Generate a commercial license key from the relevant dashboard.

   • For Enterprise Edition devices, see Get a Knox Suite license for Enterprise Edition devices.

   • For Verizon Enterprise Edition devices, see Generate license keys for special edition devices.

   If required, unenroll a device to remove the Knox Suite trial license associated with it.

3. Once you’ve generated the Knox Suite commercial license keys, click Licenses in the navigation pane of the Knox Admin Portal.

4. On the Licenses page, click the name of your Knox Suite trial license to open the LICENSE DETAILS panel. Confirm that the service is listed as Knox Suite and the license type is Trial to ensure you’re deleting the trial license.

5. Once confirmed, click DELETE LICENSE.

6. Enroll your devices into required Knox services. For more information on the different services included with Knox Suite, see Learn more about Knox Suite.