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Get a Knox Suite license for Enterprise Edition devices

Last updated November 23rd, 2023

This section describes how to generate a Knox Suite license for your Enterprise Edition devices.

The number of license seats generated is equal to the number of devices included in the upload you selected.

This procedure assumes you have completed the prerequisite steps.


If you have a legacy Enterprise Edition license and you’re converting your license, you can also perform this procedure to generate a Knox Suite license. As soon as you generate your Knox Suite license, your legacy licenses for Knox Configure and Knox E-FOTA on MDM will expire in three months.


If you want to add a new batch of Enterprise Edition devices to an existing license instead of generating a new license, see Append Enterprise Edition devices to an existing Knox Suite license for more information.

To get a Knox Suite license for Enterprise Edition devices:

  1. Sign in to the Knox Admin Portal.

  2. Go to the Enterprise Edition Dashboard. There are two ways to open the dashboard:

    • From the Licenses page. In the navigation pane of the Knox Admin Portal, click Licenses. The consolidated licenses page opens. Click ACTIONS > Get a license > GENERATE KNOX SUITE LICENSE.

      The get a license pop up

    • From the Additional Solutions tab (only available to Knox Suite users). First, make sure your dashboard is configured to show the Additional Solutions tab, which is only available for Knox Suite users. Click your account icon > Settings > SHOW/HIDE SERVICES.

      The show hide services page

      In the navigation pane, click Additional Solutions. On the Enterprise Edition devices card, click Generate a free Knox Suite license key.

      Enterprise Edition devices tile

  3. The Enterprise Edition Dashboard opens.

    If your device reseller has already uploaded the devices for you, the reseller’s name and ID appears in a table along with the number of devices uploaded.

    The Enterprise Edition dashboard

    The table columns are defined as follows:

    Column Description
    DEVICE RESELLER (ID) The name and ID of the device reseller that uploaded Enterprise Edition devices for you.
    LAST DEVICE UPLOAD DATE The date the reseller last uploaded devices for you.
    UPLOADED DEVICES The number of devices the reseller has ever uploaded for you.
    DEVICES WITH LICENSE GENERATED The number of devices that have a Knox Suite license.
    REMAINING DEVICES The number of devices that have no Knox Suite license.
    LICENSE LAST GENERATED The date you last generated a Knox Suite license for devices you purchased from this reseller.

    If you enable this option, additional Enterprise Edition devices uploaded by your reseller are automatically added to your existing Knox Suite for Enterprise Edition license.

    • If AUTO-APPEND is set to Yes or No, you can click Yes or No for a dialog to disable or enable automatically adding devices from the selected reseller to your license.

      Auto-append preferences dialog

    • If AUTO-APPEND is set to -, you can't configure auto-append at this time because your license is empty.


    If you don’t see any device uploads, contact your device reseller.

  4. Select the reseller that uploaded the new devices.

  5. Go to ACTIONS > Generate license.

  6. In the Generate License dialog:

    1. Select the start date of the license. This can be any date up to 90 days from the time you generate the license.

    2. Click GENERATE.

      Generate license pop up

    A Knox Suite license is generated. It covers all devices in the device upload you selected.

    To view the license, go to ACTIONS > View license.

  7. Register the newly generated license to your Knox Admin Portal.

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