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Change license resellers

Last updated June 26th, 2024

If you want to reassign the reseller of your existing Knox Suite for Enterprise Edition licenses to a preferred reseller, you can do so through the Enterprise Edition dashboard with the Change license reseller action.

You can only change license resellers if you’ve purchased licenses through a reseller and meet at least one of the following conditions:

  • Your account has a license reseller associated with it, but your Knox Suite for Enterprise Edition license lists your reseller as N/A.
  • You have at least two different resellers associated with your Knox Suite for Enterprise Edition license, so there’s at least one other license reseller you can reassign them to.

To change license resellers of Knox Suite for Enterprise Edition licenses:

  1. Go to the Enterprise Edition dashboard. There are three ways to open the dashboard on the Knox Admin Portal:

  2. Click ACTIONS > Change license reseller.

  3. In the dialog that opens, select the license keys that you want to reassign to a different reseller, then click CONTINUE.

  4. Select the new license reseller, then click CONTINUE.

  5. Review the changes you’re about to make, then confirm.

The license keys are reassigned to the new reseller you chose. You can also change your preferred license reseller when you generate a Knox Suite for Enterprise Edition license, append a license to another, or merge them.

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