About Samsung Care Pro licenses
Last updated October 21st, 2026
To register your devices for coverage, you’ll need a license. Samsung Care Pro offers different license tiers to suit your business needs.
Samsung Care Pro is built to adapt to the size of your device fleet. Coverage is available in 1-5 year terms, with a customizable number of license seats. When purchasing a Samsung Care Pro license, you’ll work with a dedicated sales representative to determine how many devices you’d like to cover, and how long they’ll be covered.
What’s covered by Samsung Care Pro licenses
With Samsung Care Pro, you’re eligible to receive a variety of priority technical support and flexible device care services:
| Priority Technical Support | Device Care |
|---|---|
|
|
* The availability of these services depends on your region. Speak with your Samsung representative for exact details on what’s available for you.
These core services are available to all customers, regardless of license tier. The key difference between tiers mainly lies in the size and scope of device repair coverage.
License tiers
Samsung Care Pro is available in two different license tiers:
- Samsung Care Pro - Select: Priority technical support with flexible device coverage shared at the account level.
- Samsung Care Pro - Enterprise: Priority technical support with flexible device coverage at scale. Offers a longer enrollment window and coverage for a percentage of all your devices.
A detailed comparison of license tiers is as follows:
| Samsung Care Pro - Select | Samsung Care Pro - Enterprise | |
|---|---|---|
| Suitable for | Small to medium-sized businesses | Large enterprises |
| Minimum order quantity | None | 200 devices |
| Enrollment window | Within 60 days of device purchase | Within two years of device purchase |
| Available coverage credits | 1 credit/device/year, pooled at the account level. Credits are issued annually with no carryover. | 5% or 10% of your device fleet, over the contracted term. |
| Customer success manager | Available for businesses with 500+ devices | Included |
- Minimum order quantity: The minimum number of license seats you must purchase.
- Enrollment window: You must register the device for Samsung Care Pro coverage within this enrollment window. Once this window has passed, the device is no longer eligible for coverage.
- Available coverage credits: The amount of coverage credits available for each license. To submit a service request to repair or replace a device, you must have sufficient coverage credits. Not applicable for theft, loss, or damages covered under the manufacturer’s warranty.
- Customer success manager: A dedicated expert who assists you with onboarding, oversees your support cases, and helps you escalate any issues if necessary.
In summary, Samsung Care Pro - Select offers coverage credits without a minimum order size. Each year, you’re issued 1 credit for each device you have covered, which you can use to submit a service request for any device in your account. For businesses with 500 or more devices, you’ll also be assigned a customer success manager to assist with onboarding and support issues.
On the other hand, Samsung Care Pro - Enterprise offers broader repair coverage for a percentage of your fleet throughout your contracted term. It also includes a customer success manager and a longer enrollment window.
If you need more information to decide which license best fits your business needs, you can reach out to a Samsung sales representative in your region.
Get a license
To obtain a Samsung Care Pro license, you can either contact a Samsung sales representative or directly purchase a license from a reseller.
Once you’ve purchased your license, it may be added directly to your account, or you may have to manually enter the license key on the Knox Admin Portal. For more information, see Add a license.
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