Manage admins and roles

The Administrators & Roles page allows you to invite other admins in your organization to help manage your service requests and support issues. When inviting other admins to Samsung Care Pro, you can choose to grant them view-only access to your data, full access to all features, or access to specific features using a custom role.

Manage admins

The process for adding and managing admins in Samsung Care Pro is the same as for Knox Suite products. You can manage admins through the Knox Admin Portal’s common Administrators & Roles page. For more information, see Manage admins in the Knox Admin Portal admin guide.

Manage roles

A role is a set of permissions that you assign to an admin. By default, the main account holder that signed up for the Knox account is granted the Super admin role, which grants them full access to every feature. Only one super admin can exist for a Knox account.

When you invite another admin, you can choose to either grant them one of the built-in roles (Viewer or Sub Admin), or create a new role that consists of custom permissions.

Create a role

To create a custom role for your admins:

1. Click the Roles tab, then click CREATE ROLE near the top-right corner.
2. On the Create role page, select Samsung Care Pro in the Service field.
3. Give the role a unique name and optional description.
4. In the right panel, assign your custom permissions for the role.

Configure role permissions

The following sections describe each of the role permissions unique to Samsung Care Pro.