Samsung Care Pro (private preview)

Last updated October 21st, 2026

Samsung Care Pro is a service that combines priority technical support and flexible device care in a single, centralized offering.

Reduce device downtime and simplify service management for your business fleet.

Audience

This document is intended for:

IT admins: Learn how to purchase licenses, register devices for coverage, create support tickets and service requests, and add sub-admins for collaborative management.

Try the solution

Register your devices for flexible repair coverage, submit service requests for repairs or exchanges, and get priority technical support whenever you need it — all from one integrated console.

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About Samsung Care Pro

Samsung Care Pro provides businesses with two key service offerings, all in one integrated platform.

Priority technical support

Phone support for issue resolution.
Support tickets are added to a priority queue.
Eligible IT admins can escalate tickets through a customer success manager.

Account-level device care

Extended warranty and accidental damage coverage.
Coverage credits pooled at the account level.
Eligible devices can be repaired or replaced.