Manage Knox licenses

The Knox Admin Portal offers a consolidated Licenses page to check your available license seats in one view. You can add, manage, and delete your Knox cloud service license keys on this page, and use one license for all your Knox Suite services.

To see the consolidated licenses page, in the Knox Admin Portal navigation pane, click Licenses. You can also navigate to this page through the individual Licenses page in the console of each Knox service.

The license list includes Knox Suite Plans, Knox Manage, Knox E-FOTA, Knox Asset Intelligence, Knox Configure, and Samsung Care+ for Business licenses, and contains the following information:

In the search bar above the license list, you can search for a license name or key. The list updates to show all licenses that partially or fully match your search query.

Get a license

Click ACTIONS > Get a license to view the different ways you can obtain a Knox license. Select from the following options:

Generate a free trial license

If you don’t have a Knox license already, you can generate a free trial license to test out Knox services. These licenses are valid for 3 months and support up to 30 devices. If your trial license expires, you can generate a new one.

You can get a trial license for:

1. Knox Suite - Enterprise Plan. This includes Knox Mobile Enrollment, Knox Manage, Knox E-FOTA, Knox Asset Intelligence, Knox Remote Support, Knox Platform for Enterprise, Knox Capture, and Knox Authentication Manager.
2. Knox Configure Setup (Staggered)
3. Knox Configure Dynamic
4. Knox Configure Accessory (Staggered)

To find out more about Knox Configure license types, see Manage licenses.

To generate a free trial license:

1. Click ACTIONS > Get a license.

2. In the Get a license dialog, select the type of trial license you want to generate.

   

3. Click GENERATE TRIAL LICENSE.

The Licenses page automatically updates to show your new trial license. Click the license name to display its details. You can see the start and end date of the license, edit its name, and more.

Enter a license key

To enter a license key that you’ve obtained:

1. Click ACTIONS > Enter license key.

2. A dialog prompts you for a friendly license name and the license key. Once you enter a valid license key, its corresponding license information shows underneath.

   

3. Click ADD to confirm the license addition to your account.

The Licenses page automatically updates to show your license. If you’re registering a license that has an activation date in the future, a notification alerts you that the license can be assigned to devices before the activation date, and the devices are only configured and enrolled in the respective service or services once the license is active.

Assign a license

This action is only available for Samsung Care+ for Business licenses. To assign a Samsung Care+ for Business license:

1. Click Actions > Assign license.
2. In the Assign license dialog, select the devices you want to assign to the license.
3. Click ASSIGN.

Replace a license

As your organization’s requirements change, you may need additional license seats or decide to use a Knox Suite Plan that provides access to more services. In such cases, you can simply replace your existing license with a new one, provided that at least one common service is supported by both licenses.

License replacement is available for the following Knox Suite Plans and services, and is subject to conditions:

• Knox Suite - Enterprise Plan
• Knox Suite - Essentials Plan
• Knox E-FOTA
• Knox Asset Intelligence
• Knox Configure

When you switch to a new Knox Suite Plan, the license seats of only the services included in the new plan are affected. Other, previously active services are not affected. For example, replacing the Knox Suite Enterprise Plan with the Knox Suite Essentials Plan affects the license seats related to only Knox Manage and Knox Remote Support.

To replace a license:

1. Click Actions > Replace license. The Select License page opens and displays a list of active licenses available for replacement. This list varies depending on each service’s licensing logic.
2. Select a Knox Suite Plan to replace your current license.
3. Click DONE. A notification displays information about the seats affected by the change.

Unenroll a device to release its license seat

Typically, when you unenroll a device from a Knox Suite Plan, Knox Configure, or Knox Guard, its associated license seat is released. The released license seat is then added back to the number of available seats on your license and can be used to enroll other devices.

Refer to the following table to learn more about how to unenroll devices for each Knox cloud service:

Other Knox cloud services not included in Knox Suite:

Additionally, to understand how to resolve license seat count issues when enrolling devices into a service, see this knowledge base article.

Delete a license

If you have an old or expired license that you no longer need, you can choose to delete it from the licenses list. You won’t be able to delete licenses that are currently in use or have activated devices associated with them.

Only admins with the license management permission can delete licenses, and all deletions are recorded in the activity log.

To delete a license:

1. Ensure there are no devices associated with the license.
2. In the license list, click a license name to open its details.
3. In the bottom-right corner of LICENSE DETAILS, click > Delete license.

View license information

In the license list, click a license name to open its details. In LICENSE DETAILS, you can find general information about the service, type, name, and owner. Details about its status, start and end dates, and seat counts are also available. For Knox Suite licenses, a further seat activation breakdown by service is available.

Manage other Knox licenses

If you have Knox Platform for Enterprise or Knox Mobile Enrollment Direct license keys, you can also manage these in the Knox Admin Portal. To do so:

1. In the OTHER KNOX LICENSES block on the Licenses page, click Manage license keys.

   The Other License Keys page opens with a list of the Knox Platform for Enterprise and Knox Mobile Enrollment Direct license keys you have.

2. On this page, you can:

   • Check your license details for Knox Platform for Enterprise
   • Deactivate devices from a license
   • Check the status of devices associated with your license

To check the status of devices associated with your Knox Platform for Enterprise license:

1. Under Device Management, click Device Status.
2. Enter your Knox license key. Then, enter a list of the device IMEIs you want to check, or upload a CSV file with the IMEIs you want to check. You can also download a template for the file.
3. After entering your license and device IMEI information, click CHECK STATUS.

For more information about other Knox licenses, see:

• Generate or renew a Knox Platform for Enterprise license
• Get a Knox Suite license for Enterprise Edition devices

Manage other Knox licenses as an MSP

If you’re an MSP admin, you have the ability to manage Knox Platform for Enterprise licenses on behalf of your customers. You can:

• Generate Knox Platform for Enterprise Premium license keys
• Renew Knox Platform for Enterprise Premium license keys