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Use the special edition dashboard

Last updated October 2nd, 2024

The following information only applies to users in the US region.

Once your special edition devices have been uploaded by your reseller, you can view and manage the licenses on the Special edition devices dashboard.

To access the Special edition devices dashboard:

  1. Sign in to Samsungknox.com.

  2. In the Knox Admin Portal, click Licenses at the bottom of the navigation pane. The Licenses page of the Knox Admin Portal opens, which lists information about your licenses across all Knox services.

  3. In the SPECIAL EDITION DEVICES card, click Manage license key to open the Special edition devices dashboard.

To access the dashboard an alternative way:

  1. On the Licenses page, click ACTIONS > Get a license.
  2. Under Generate Knox license for special edition devices, click GENERATE LICENSE.

The dashboard columns display the following information about your devices:

Column Description
DEVICE RESELLER (ID) The name and ID of the device reseller that uploaded special edition devices for you.
EDITION TYPE The type of special edition devices purchased.
LAST DEVICE UPLOAD DATE The date of the latest device upload.
UPLOADED DEVICES The number of devices the reseller uploaded for you.
DEVICES WITH LICENSE GENERATED The number of devices that you've generated a license for.
REMAINING DEVICES The number of devices for which you haven't yet generated a license.
LICENSE LAST GENERATED The date you last generated a license for devices you purchased from this reseller.

From here, you can generate, append, and merge Knox license keys included with your special edition devices. The following sections offer guidance on how to complete each action.

Generate license keys for special edition devices

The first thing you’ll want to do in the dashboard is generate a license key. A license key is an alphanumeric string used to identify licenses and activate Knox services on the device. Since these licenses are included with the purchase of special edition devices, there is no additional charge to generate a license.

To generate a license key:

  1. On the Special edition devices dashboard, select the device reseller from the DEVICE RESELLER (ID) column.

  2. Click ACTIONS > Generate license.

  3. In the Generate license dialog, choose a license activation date within six months from the current date. If you’ve purchased a Galaxy Healthcare Edition device bundle, select whether to generate a license for both Knox Configure Dynamic Edition and Knox E-FOTA, or a license for only one of the services.

    If you want to start using one of the services at a later date, generate separate license keys for the two services.

  4. Click GENERATE.

Your newly generated licenses will be displayed on the Licenses page on the Knox Admin Portal.

Append special edition devices to an existing license

If your reseller uploads a new batch of special edition devices to your account, you can append the devices to an existing license, instead of generating a new one.

When you do this, the seat quantity changes to account for the new seats appended and the expiration date is modified.

You can only append devices to an existing license if:

  • The device reseller and license reseller are the same, or the license reseller is listed as No license reseller (N/A), and
  • The number of devices in the REMAINING DEVICES column is greater than zero.

To append special edition devices to an existing license:

  1. On the Special edition devices dashboard, select the device reseller who uploaded the additional devices from the DEVICE RESELLER (ID) column.

  2. Then, click ACTIONS > Append to existing license.

  3. In the Append to existing license dialog, select the license key you want to add the new devices to. If you append Galaxy Healthcare Edition devices and both license types have remaining devices, you have the option to select whether you want to append the new batch of devices to your Knox Configure or Knox E-FOTA license keys. Then, click CONTINUE.

  4. Review the adjusted license expiration date and optionally copy the new license key to your clipboard, then click APPEND.

    When you append devices to an existing license, the adjusted license expiration date is calculated as the average of all the expiration dates of the seats on the license.

The change will be reflected on the Special edition devices dashboard.

Merge special edition licenses

To reduce the number of licenses you manage, you can merge them. When you do this, the seat quantity changes to account for the new seats and the expiration date is modified.

You can only merge licenses if:

  • The licenses are from the same reseller.
  • The licenses are of the same edition type. For example, you can’t merge a license with the Verizon Enterprise Edition type with a Galaxy Healthcare Edition one.
  • The licenses aren’t currently being used by devices.

To merge special edition device licenses:

  1. Go to the Special edition devices dashboard and select the device reseller from the DEVICE RESELLER (ID) column.

  2. Click ACTIONS > Merge license.

  3. On the Merge license keys page, you’ll see a list of all existing license keys. Click Merge Merge icon. beside the unused license key.

  4. Check that the correct unused license key is selected, then click NEXT.

  5. Select the license key to merge the unused one into, then click NEXT.

  6. Review the adjusted license expiration date and optionally copy the new license key to your clipboard, then click MERGE.

    When you merge two licenses, the adjusted expiration date is calculated as the average of both licenses’ remaining time until expiration.

The first license key you selected will be merged into the second one you selected. You can see this change on the Merge license keys page.

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