Unenroll devices

To unenroll a device:

1. On the Knox E-FOTA console, go to Devices.
2. Select the device you want to unenroll.
3. Click Actions > Unenroll devices > Unenroll.

Additionally, consider the following actions after unenrollment:

1. In your reseller preferences on the Resellers page, deselect Automatically approve all uploads from this reseller in the Auto-approve settings to disable the automatic approval of devices uploaded by your reseller.

   This action also disables Auto-campaign assignment and prevents any default campaigns from being assigned to approved devices that were uploaded by this reseller.

2. Uninstall the Knox E-FOTA client app from the EMM, Knox Configure, or other third-party services that deploys the Knox E-FOTA client app.

3. Disable any auto-launch configurations from Knox Service Plugin.

Unenrollment behavior

Firmware updates

Once the device is unenrolled from Knox E-FOTA, B2C FOTA updates are re-enabled on it. To verify whether these updates have been successfully enabled on the device, go to Settings > Software update. If B2C FOTA updates are successfully enabled, the options in the following screen on the device are no longer disabled.

License impact

Unenrolling a device also impacts the number of license seats in use. When a device is unenrolled, the license seat is released and can be used by another device in Knox E-FOTA.

See Manage Knox licenses for more information on how to replace, upgrade, or delete your license.