Unable to enroll a work profile on company-owned device in Microsoft Intune using Knox Mobile Enrollment

Environment

• Knox Mobile Enrollment
• Microsoft Intune
• Work profile on company-owned device

Overview

When enrolling a work profile on company-owned device in Microsoft Intune, you may encounter an issue where the device displays the following error after the Microsoft Intune sign-in step:

Try again later

Some technical issues are preventing setup right now.

Cause

The Knox Mobile Enrollment team is aware of an issue which prevents device enrollment with Microsoft Intune for work profile on company-owned devices.

Workaround

To enroll your devices immediately, you can either:

• Unassign the enrollment profile from the device in the Knox Mobile Enrollment console and directly enroll the device in Microsoft Intune.
• Enroll the device with Knox Mobile Enrollment as a fully managed device.

If you’re still experiencing issues, submit a support ticket.

Resolution

The Knox Mobile Enrollment team is currently working on a fix for this issue.