Complete device enrollment

To complete the device enrollment process, the device user needs to simply turn on the device and follow a series of on-screen instructions.

Depending on the size of your device fleet and whether or not you purchased the devices from a reseller, you can use the following enrollment methods:

• Out-of-box experience (OOBE) — Ideal for large device fleets. Suitable for enrolling reseller-uploaded devices.
• QR code — Best suited for small device fleets. Suitable for both reseller-uploaded and non-reseller uploaded devices.
• User sign-in — Enroll fully managed devices that’ve already completed set-up into Knox E-FOTA or Knox Asset Intelligence, simply by having a user sign in to Samsung account for Business on the device. Suitable for fully managed devices already in use.

This page provides an overview of each method along with instructions for device users to complete enrollment.

Out-of-box experience (OOBE)

The out-of-box experience (OOBE) allows you to enroll your devices into your Knox cloud services directly after unboxing or factory-resetting the device.

If you select EMM in your enrollment profile, all that the device user needs to do is simply turn on the device, follow a series of enrollment screens, and sign in with their EMM credentials.

If you select Knox E-FOTA or Knox Asset Intelligence when creating your enrollment profile, the respective app automatically installs on the device during OOBE enrollment.

Before you can begin using OOBE, you’ll need:

• Devices uploaded by a reseller.
• An enrollment profile assigned to the device.

OOBE for device users

To enroll in an EMM using OOBE enrollment, the device user must:

1. Turn on the device and connect to a Wi-Fi network.
2. Follow the series of enrollment screens.
3. Enter their EMM account credentials and tap Confirm.

Once the device user credentials are validated, the device is successfully enrolled in the EMM.

QR code

Knox Mobile Enrollment allows you to enroll both reseller-uploaded and non-reseller uploaded devices running Android 10 or later into an EMM using a QR code. When you create an enrollment profile, a unique QR code is generated. You can either print it or download it to share with device users. Before you can begin using QR code-based enrollment, you’ll need to create an enrollment profile with a QR code.

QR code enrollment for device users

To enroll devices using a QR code, the device user must:

1. Turn on the device.
2. Draw a plus sign on the device screen (+). This action activates the device’s camera in QR code recognition mode.
3. On the Knox Deployment screen, tap QR code to open the QR code reader app.
4. Scan the QR code.
5. If the QR code contains Wi-Fi credentials, a Wi-Fi connection is automatically established. Otherwise, enter Wi-Fi credentials.
6. Follow the series of enrollment screens.
7. When prompted, they must enter their EMM account credentials, then tap Finish to complete enrollment.

Enroll by user sign-in

If your company uses Samsung account for Business, you can enroll a fully managed device that’s already completed set-up into Knox E-FOTA or Knox Asset Intelligence, simply by having a user sign in on the device.

Once you’ve assigned the enrollment profile to the user, all they need to do is sign in to their Samsung account for Business on the device. The selected Knox services will automatically install on the device.