Manage devices in bulk

Knox Mobile Enrollment makes it easy to configure thousands of devices at the same time using a properly formatted CSV file. Simply download your device IMEIs as a CSV file, edit the data in a spreadsheet, then upload the CSV file to your console.

This page walks you through how to format your CSV files in order to perform device operations in bulk. Alternatively, you can click View instructions on the BULK ACTIONS page for an in-console explanation of how to format the CSV file.

Bulk actions are also available through the Knox Admin Portal’s common device list. For more information, see Bulk actions.

Assign enrollment profile

To assign user credentials and an enrollment profile to up to 100,000 devices:

1. On the Devices page, select the devices you want to configure.

2. Click Actions > Download devices as CSV.

3. Open the data in the CSV file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.

4. Configure your spreadsheet as follows:

   • Column A — Remove the header row and leave pre-populated device IMEIs.
   • Column B — The profile name. You can assign different profiles in the same file, as long as you specify only one profile per device.
   • Column C — (Optional) Enter an EMM User ID.
   • Column D — (Optional) Enter an EMM password.
   • Column E — (Optional) Enter a Knox Mobile Enrollment device tag. You can also enter multiple tags, separated by commas.

   Your spreadsheet should look something like this:

   	Column A	Column B	Column C	Column D	Column E
   Field	Device IMEI or serial number	Profile	EMM User ID	EMM Password	Tag
   Example	350925370583126	Profile name A	alex_doe@example.com	QSu7hdD5,	tag 1 ,tag 2

5. Remove the rest of the content from the other columns and save the file as a CSV file.

6. Go to Devices > BULK ACTIONS.

7. Select Assign enrollment profile.

8. Upload the CSV file containing device IMEIs and EMM credentials.

9. (Optional) Select Overwrite EMM credentials and device tags to replace the existing information with EMM credentials and tags from the CSV file.

10. Click Submit to upload the file to your console.

Unassign enrollment profile

To unassign enrollment profiles from up to 100,000 devices:

1. On the Devices page, select the devices you want to remove profiles from.

2. Click Actions > Download devices as CSV.

3. Open the data in the CSV file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.

4. Configure your spreadsheet as follows:

   • Column A — Remove the header row and leave pre-populated device IMEIs. Then, remove the rest of the content from the other columns and save as a CSV file.

   Your spreadsheet should look something like this:

   	Column A
   Field	Device IMEI or serial number
   Example	350925370583126

5. Go to Devices > BULK ACTIONS.

6. Select Unassign enrollment profile.

7. Upload the CSV file containing the device IMEIs.

8. (Optional) Select Unassign EMM credentials from these devices to remove the EMM credentials assigned to the devices.

9. Click Submit to upload the file to your console.

Upload EMM credentials

To import up to 100,000 sets of EMM credentials:

1. Create a CSV file with one row (line) per device file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.

2. Configure your spreadsheet as follows:

   • Column A — Enter the EMM user ID.
   • Column B — Enter an EMM password.

   Your spreadsheet should look something like this:

   	Column A	Column B
   Field	EMM user ID	EMM password (optional)
   Example	alex_doe@example.com	QSu7hdD5

3. Go to Devices > BULK ACTIONS.

4. Select Upload EMM credentials.

5. Upload the CSV file.

6. (Optional) You can select Overwrite existing EMM credentials to update existing EMM passwords. If checked, if the EMM user ID listed in the CSV file matches an existing EMM user ID, the associated EMM password is overwritten.

7. Click Submit to upload the file to your console.

Delete devices

You can delete up to 100,000 devices:

1. On the Devices page, select the devices you want to delete.

2. Click Actions > Download devices as CSV.

3. Open the data in the CSV file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.

4. Configure your spreadsheet as follows:

   • Column A — Remove the header row and leave pre-populated device IMEIs. Then, remove the rest of the content from the other columns and save the file as a CSV file.

   Your spreadsheet should look something like this:

   	Column A
   Field	Device IMEI or serial number
   Example	350925370583126

5. Go to Devices > BULK ACTIONS.

6. Select Delete devices.

   Once you submit the CSV file, the devices are deleted from the Knox Mobile Enrollment device list. If the devices you delete are associated with another Knox service, such as Knox E-FOTA or Knox Configure, they’ll remain in the Knox Admin Portal’s common device list.

   If you delete a device that isn’t associated with any other Knox service, it’s permanently removed from the Knox Admin Portal. If you want the devices back, you’ll need to ask your reseller to upload them again.

7. Upload the CSV file, then click Continue. The Delete devices dialog displays.

8. Click Delete to confirm the deletion.