Classroom user onboarding flow

This page describes what happens after you invite a Classroom user — that is, a student. Unlike General users:

• Student users do not receive invitation emails. An administrator with the Super Admin role must create a Classroom User account for a class, then share the sign-in credentials with students who are in that class.
• After onboarding, Classroom users cannot access the Samsung Account for Education portal directly.
• Two-step verification is not applicable to Classroom User accounts, because they do not require students’ email addresses.
• A student can use more than one Classroom User account when enrolled in multiple classes.

Change the initial auto-generated password

You or your student must change their initial auto-generated password before they can access the Knox Classroom app.

To do so, you or your student must:

1. After installing the Knox Classroom app on the student’s supported device, open the app on their device, then click Sign In.

   Alternatively, go to Samsung Account for Education, then click Sign in.

2. On the Sign in to your business or education account page, enter the Account ID that they received from you or their teacher. Then, click Next.

3. On the following page, enter the initial auto-generated password that they received from you or their teacher. Then, click Next.

4. On the Change your password page that opens, enter a new password and confirm it by entering it again. Then, click Next.

5. On the Review your information page that opens, confirm that the student’s Account ID, Name, and Organizational unit is correct. Then, click Next.

If you or your student completed this process on the Knox Classroom app, the app automatically signs in with the new credentials.

If you or your student completed this process on Samsung Account for Education, the page refreshes to acknowledge the password change. You or your student can then sign in with the new credentials on the Knox Classroom app.

Where to go next

• Proceed to manage users, groups, permissions, or organizational units, depending on your own role.
• Learn what happens when a student signs into the Knox Classroom app for the first time on their device.