Knox Classroom frequently asked questions

Institution verification typically takes 3–5 business days. You receive an email notification when the review is complete.

Select Request account during registration to request access to the existing domain account. If you believe the domain is incorrectly associated with another institution, contact Samsung support.

You can activate only a user with Inactive status. For a user with Pending status, resend the invitation or wait for onboarding to finish.

The user receives a password-reset email and cannot sign in until they set a new password. You can optionally select Sign this user out of all devices during the reset. See Reset a password.

Ask a Super Admin to confirm your role and permissions.

Contact the Samsung Account for Education support team for account recovery assistance.

Confirm that students have the Knox Classroom app, can sign in, and have the current class code. See Start and manage a class session and Join and participate in a class.

Contact your IT administrator to confirm your account status or reset your password.

Make sure to first create a Classroom user for each student through Samsung Account for Education. Then, ensure that each student is added to the class. If necessary, you can also add additional students by showing them your class code.

The Knox Classroom app automatically opens on the devices of students who have been added to the class.

Have students confirm that they are using the account provided by your school, update the app if prompted, and check the class code with you. If the problem continues, they should contact the IT administrator. See Get started and Join and participate in a class.

The request control is unavailable to students while you are deciding on a previous request. If the request is declined, the student can submit it again when they are ready.

Have the student confirm that their device is connected to the class. You can check the class activity and try again.

Students must contact the IT administrator. IT admins manage account password resets.

Certain features, such as screen share, are not supported on mobile browsers. Students should use the Knox Classroom app instead. See Join and participate in a class.