Unable to copy Knox Configure profile to customer

Environment

• Knox MSP program
• Knox Configure

Overview

When attempting to copy a Knox Configure profile to a customer in the Knox MSP portal, you may encounter the following error:

Failed to copy profile(s) to customer(s)

Cause

The Samsung Knox team has identified the issue and is currently working towards a fix in a future release.

Workaround

As a temporary workaround, you can copy a profile to a customer by creating a clone of the profile:

1. From the MSP portal, navigate to the Profiles page of the customer’s Knox Configure portal.
2. Select the profile you’d like to copy and click ACTIONS > Clone to edit. Verify the profile details and click Save.
3. On the MSP portal, navigate to the Profiles page.
4. On the COPYABLE PROFILES tab, click ACTIONS > Add copyable Knox Configure profile(s) and select the newly cloned profile.
5. Click NEXT. You can now copy the cloned profile to a customer.