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Use the dashboard

Last updated September 6th, 2023

Your personal dashboard is a useful resource to review event notifications for customers you manage.

Notifications and side-bar in the MSP dashboard

You can view your active licenses, open support tickets, and customer portal notifications from the dashboard.

Active licenses

In the Active licenses panel, you can see how many active Knox licenses you have as well as sort licenses by their end date or number of remaining seats. Depending on the view you’ve selected, the panel shows either the five licenses with the soonest end date or the lowest seat count. You can only view up to five licenses at a time.

Click a license’s name to view it on the Licenses page.

You can also open the Licenses page by clicking View more licenses or by clicking > in the top right corner of the panel.

For more details on licenses, see License management.

Open support tickets

In the Open support tickets panel, you can view your open support tickets as well as their status.

Click View more support tickets or > in the top right corner of the panel to open the support ticket page on the Knox Partner Portal in a new tab.

Customer portal notifications

In the Customer portal notifications panel, you can view notifications from your managed customers.

Use the menu in the top right corner to view notifications for All customers or select a customer to view only their notifications. A timestamp of the last notification updates displays directly to the right.

Each notification features a title, the customer name, and a detailed description of the listed event including the number of devices impacted by the event notification and a projection of the event’s duration.

Click Load more to view older notifications. Event notifications are displayed and reloaded historically, with the most recent displaying first.

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