Get access to the MSP Portal

To administer a customer account using the Knox MSP Portal, you must first apply for the Knox MSP Program to become a Knox Managed Service Provider (MSP). There are two ways to apply for the MSP Program, depending on whether you have a Knox partner account.

• If you do not currently have a Knox partner account, apply for the MSP Program during Knox Partner Program enrollment.
• If you’re already a Knox partner, apply for the MSP Program as an existing Knox partner.

Apply for the Knox MSP Program during Knox Partner Program enrollment

Before you can apply for the Knox MSP Program, you must first have a valid Knox partner account. If you do not already have a Knox partner account, follow the steps on the Sign up for a partner account page.

To apply for the Knox MSP Program during Knox Partner Program enrollment, when filling out the Company information page, select Knox Managed Service Provider (MSP) for the Partner type field.

Complete the rest of the steps on the Sign up for a partner account page to submit your application.

You’ll be notified by email when your Knox partner account application is approved by the Knox team. You can now sign in to your Knox partner account on the Knox Partner Portal, where you can view the status of your Knox MSP Program application. Your application status is displayed to the right of the Knox MSP portal link in the navigation pane.

• If your application is in progress, the status is Pending.
• If your application was declined, the status is Rejected.

When you’re notified by email that your Knox MSP Program account has also been approved, you can proceed to Launch the MSP Portal.

Apply for the Knox MSP Program as an existing Knox partner

If you’re an existing Knox partner and have access to the Knox Partner Program portal, you can apply to the Knox MSP Program directly from your Partner console. To do this:

1. Sign in to the Knox Partner Portal with your Knox partner account.

2. Click Knox MSP portal in the left navigation menu. The Apply to Knox MSP Program page opens.

3. Provide the following Customer support information and Industry served information:

   Field	Action
   Support email	Enter the email of your MSP support resource. This email will be shared with the MSP’s customers.
   Support phone number	Provide the phone number of your MSP support resource. This phone number will be shared with your customers.
   Industry served (optional)	Select the categories of business that you provide for as an MSP.

4. Under Purchase history with Samsung channel partners, select Yes for Channel information to confirm that you buy Samsung devices or Knox licenses from a Samsung channel partner. Then, enter their Channel partner name. This helps the Samsung Knox team authenticate your reseller status.

   You won’t be eligible to join the Knox MSP Program unless you select Yes.

5. If you’ve read and agree to the Knox Managed Service Provider (MSP) Program Terms and Conditions, click APPLY to submit your application.

While you wait, you can view the status of your Knox MSP Program application by signing in to your Knox partner account. Your application status is displayed to the right of the Knox MSP portal link in the navigation pane.

• If your application is in progress, the status is Pending.
• If your application was declined, the status is Rejected.

When you’re notified by email that your Knox MSP Program account has been approved, you can proceed to Launch the MSP Portal.

Launch the MSP Portal

Once your Knox MSP Program account application is also approved, you will receive a second confirmation email. Click the Sign in link in the email to launch the MSP Portal.

Alternatively, you can launch the MSP Portal by clicking Knox MSP portal in the Knox Partner Portal left navigation menu.