Email notifications
Last updated October 8th, 2026
Email communication from Samsung differs depending upon the type of customer account — that is, whether the account is jointly managed or fully managed — or the type of action taken. Keeping that in mind, separate sets of emails are sent to the Super admin, the admin that initiated the action, or to all of the MSP admins.
Manage notification emails
You can choose to opt in and out of receiving emails from customer Knox services that you manage. To manage your email notification settings:
-
Click your account icon in the top-right, then click Settings.
-
On the PERSONAL EMAIL PREFERENCES tab, select the service for which you want to manage email notifications.
- When you’re done, click SAVE to save your changes or X in the top-right to cancel them.
Notification email overview
The following table describes these notification emails in detail:
| Service | Email Type | MSP Recipients | Customer Recipients |
|---|---|---|---|
| Fully managed customers | |||
| All | CSV downloads | Admin that initiated the action | No emails |
| Device deletion | Super Admin and all Admins who have access to the customer account | No emails | |
| Uploads | Super Admin and all Admins who have access to the customer account | No emails | |
| Any additional emails | Super Admin and all Admins who have access to the customer account | No emails | |
| Knox Configure | Daily digests | All MSP Admins | No emails |
| Licensing | Super Admin and all Admins who have access to the customer account | No emails | |
| QR code creation | Super Admin and Admin who initiated action | No emails | |
| Knox Mobile Enrollment | QR code creation | Super Admin and Admin who initiated action | No emails |
| Knox E-FOTA | Licensing | Super Admin and all Admins who have access to the customer account | No emails |
| Knox Asset Intelligence | Licensing | Super Admin and all Admins who have access to the customer account | No emails |
| Dashboard | All MSP Admins | No emails | |
| MSP related emails | Migrating, delinking, onboarding |
MSP Super Admin Admin that initiated the action |
No emails |
| Jointly managed customers | |||
| All | CSV downloads | Admin that initiated the action | All regular emails as if they are a standalone customer |
| Device deletion | Super Admin and all Admins who have access to the customer account | All regular emails as if they are a standalone customer | |
| Uploads | Super Admin and all Admins who have access to the customer account | All regular emails as if they are a standalone customer | |
| Any additional emails | Super Admin and all Admins who have access to the customer account | All regular emails as if they are a standalone customer | |
| Knox Configure | Daily digests | All MSP Admins | All regular emails as if they are a standalone customer |
| Licensing | Super Admin and all Admins who have access to the customer account | All regular emails as if they are a standalone customer | |
| QR code creation | Super Admin and Admin who initiated action | All regular emails as if they are a standalone customer | |
| Knox Mobile Enrollment | QR code creation> | Super Admin and Admin who initiated action | All regular emails as if they are a standalone customer |
| Knox E-FOTA | Licensing | Super Admin and all Admins who have access to the customer account | All regular emails as if they are a standalone customer |
| Knox Asset Intelligence | Licensing | Super Admin and all Admins who have access to the customer account | All regular emails as if they are a standalone customer |
| Dashboard | All MSP Admins | All regular emails as if they are a standalone customer | |
| MSP related emails | Migrating, delinking, onboarding |
MSP Super Admin Admin that initiated the action |
All regular emails as if they are a standalone customer |
This document was updated for the Knox Partner Program 26.10 UAT.
On this tab
You can choose to opt in and out of receiving emails from Knox services that you manage. To manage your email notification settings:
- Click your account icon in the top-right, then click Settings.
- On the PERSONAL EMAIL PREFERENCES tab, select the service for which you want to manage email notifications.
- When you’re done, click SAVE to save your changes or X in the top-right to cancel them.
Manage email preferences
When configuring email preferences, choose the types of emails you want to receive from each service. The following tables describe the email options for each service:
MSP Portal
The MSP Portal allows Managed Service Providers to manage customer accounts and device uploads.
| Email option | Sub-options | Description |
|---|---|---|
| Customer account management | Add new and existing customers | Receive emails when new and existing customers are added |
| Customer accepts or rejects management and delink requests | Receive notifications when customers accept or reject management requests and delink requests | |
| Reseller device uploads | N/A | Receive emails when a reseller uploads devices to the MSP portal |
| MSP Knox Guard permission changes | N/A | Receive emails when Samsung admin has given or revoked MSP permission to manage Knox Guard (only applicable if your company is using Knox Guard) |
General Knox Service Settings
These settings apply across all Knox cloud services for your managed customers.
| Email option | Sub-options | Description |
|---|---|---|
| Accounts | N/A | Emails about your account and other admin accounts in your company |
| Security lifecycle management alerts [Labs] | N/A | Recurring emails about the security lifecycle. Knox Mobile Enrollment, Knox E-FOTA, or Knox Asset Intelligence required |
| > Send recurring notification emails | Select recurrence pattern |
Admins are emailed a snapshot of the Insights section from the security dashboard for a selected period of time Select a recurrence pattern from Weekly, Bi-weekly, Monthly, or Quarterly |
| > Send notification emails with conditions | Devices past their security End-of-Life date |
Admins are emailed when managed devices reach end-of-life Select a recurrence pattern from Weekly, Bi-weekly, Monthly, or Quarterly |
| Devices with changes to their security patch cadence |
Admins are emailed when managed devices have recent changes to their security patch cadence Select a recurrence pattern from Weekly, Bi-weekly, Monthly, or Quarterly |
Knox Mobile Enrollment
Knox Mobile Enrollment streamlines the device enrollment process for your organization.
| Email option | Sub-options | Description |
|---|---|---|
| Devices | Device uploads, approvals, or assignments | Notifications for device-related actions |
| Device deletions or removals | Notifications when devices are removed | |
| Licenses | N/A | License updates, renewal reminders, or seat count reminders |
Knox E-FOTA
Knox E-FOTA manages firmware updates and campaigns for your device fleet.
| Email option | Sub-options | Description |
|---|---|---|
| Devices | Device uploads, approvals, or assignments | Notifications for device-related actions |
| Device deletions or removals | Notifications when devices are removed | |
| Licenses | N/A | License updates, renewal reminders, or seat count reminders |
| Campaigns | N/A | Daily updates for all active campaigns |
| Firmware | N/A | Daily updates for all newly added firmware |
| Others | N/A | Other service-related emails |
Knox Asset Intelligence
Knox Asset Intelligence provides insights and analytics for your device fleet.
| Email option | Sub-options | Description |
|---|---|---|
| Devices | Device uploads, approvals, or assignments | Notifications for device-related actions |
| Device deletions or removals | Notifications when devices are removed | |
| Licenses | N/A | License updates, renewal reminders, or seat count reminders |
Knox Configure
Knox Configure allows you to customize and configure Samsung devices for your organization.
| Email option | Sub-options | Description |
|---|---|---|
| Devices | Device uploads, approvals, or assignments | Notifications for device-related actions |
| Device deletions or removals | Notifications when devices are removed | |
| Licenses | N/A | License updates, renewal reminders, or seat count reminders |
Knox Guard
Knox Guard protects your devices against theft and unauthorized use.
| Email option | Sub-options | Description |
|---|---|---|
| Devices | Device uploads, approvals, or assignments | Notifications for device-related actions |
| Device deletions or removals | Notifications when devices are removed | |
| Licenses | N/A | License updates, renewal reminders, or seat count reminders |
Samsung Care+ for Business
Samsung Care+ for Business provides warranty and support services for your devices.
| Email option | Sub-options | Description |
|---|---|---|
| Devices | Device uploads, approvals, or assignments | Notifications for device-related actions |
| Device deletions or removals | Notifications when devices are removed | |
| Licenses | N/A | License updates, renewal reminders, or seat count reminders |
Is this page helpful?