Unable to enroll new devices in Omnissa Workspace ONE UEM

Environment

• Knox Mobile Enrollment

Overview

When using Knox Mobile Enrollment to enroll new devices in Omnissa Workspace ONE UEM, you may encounter an issue where devices get stuck during the setup wizard and display the following error message:

Unable to enroll device

Couldn’t enroll your phone. Contact Support If the problem continues.

Cause

A compatibility issue exists between Knox Mobile Enrollment and Omnissa Workspace ONE UEM version 26.07, which prevents Knox Mobile Enrollment from extracting the correct signature from the app when it’s downloaded to the device.

Resolution

This issue has been resolved in a recent update. When you create a new profile with Omnissa Workspace ONE UEM selected as your EMM, the correct agent APK URL populates automatically. No further action is required from you.

Workaround

If you don’t want to create a new enrollment profile, you can update the configured agent APK URL in the EMM information section in the existing enrollment profile from the Google Play URL (https://play.google.com/managed/downloadManagingApp?identifier=hub) to the URL hosted by Omnissa (https://getwsone.com/mobileenrollment/airwatchagent.apk):

1. On the common navigation pane of the Knox Admin Portal, click Enrollment.
2. Click the Profile name to modify an existing enrollment profile.
3. In the EMM information section, in the Select your EMM (required) dropdown menu, select Omnissa Workspace ONE UEM.
4. In the Link to agent APK (required) field, enter https://getwsone.com/mobileenrollment/airwatchagent.apk.
5. Configure the rest of your enrollment profile settings, then save the profile.
6. Assign the profile to the affected devices.