Device not visible on the Knox Mobile Enrollment Devices page

Environment

• Knox Mobile Enrollment

Overview

When a device is uploaded to your Knox Admin Portal, you may notice that it only appears in the common device list on the Knox Admin Portal Devices page, and not on the Knox Mobile Enrollment Devices page.

Cause

This issue occurs when you don’t assign an enrollment profile to the device, or if you have auto-approval enabled for devices uploaded by your reseller but haven’t configured a default enrollment profile in your reseller preferences. As a result, the device is only visible in the common device list, and not on the Knox Mobile Enrollment Devices page.

Resolution

To make the device visible on the Knox Mobile Enrollment Devices page:

1. Navigate to the common device list of the Knox Admin Portal.
2. Select the affected device and assign it an enrollment profile.

If you’re still experiencing issues, submit a support ticket.