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Knox Authentication Manager frequently asked questions

Last updated July 26th, 2023

On this page, you’ll find answers to the most common questions that new customers have about Knox Authentication Manager.

Knox Authentication Manager requires a valid Knox Suite license. To get a trial or commercial Knox Suite license, see Get started as an IT admin.

If your license has expired, Knox Authentication Manager displays a License activation failed error when device users open the app and they won’t be able to use it.

Device users might get a License activation failed error on the Knox Authentication Manager homescreen if your Knox Suite license is expired or if the device is running Android 11 or lower.

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