Last updated July 26th, 2023
Submit a claim
You can submit a claim request using one of the following methods:
Answer a few questions about the incident to verify your coverage.
Choose one of the following convenient service modes:
Once you open a claim, Servify ships the insured device to a Servify service location or an authorized Samsung Service Center. Once service is complete, Servify returns the insured device to you covering the shipping costs to and from your location.
Servify may also offer to provide service through other modes, if available, such as—
- Walk-in service where you can walk-in for service at your convenience during the working hours of Servify’s service location. If you choose the walk-in option, you bear any applicable costs of travel to and from such a service location. Servify’s responsibilities are limited to only covering the repairs, limited to the terms of your plan.
- On-site service where a qualified technician is sent to your registered address to repair your device on the spot. Such an offer is at Servify’s sole discretion and is not mandatory. In the event of you choosing on-site service, you are informed of the visit charges, if any, at the time of scheduling the on-site service request.
Track claim status
You can check the detailed status of your claim on samsungenterprise.servify.tech in the Track Request section.
Support contact info
☎ +1-437-335-8143 | Available 24/7
To make a claim or check your coverage, you’ll need your 15 -digit IMEI number ready. See the How can I check the IMEI number of my devices? to see how to find it.
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