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Submit a claim

Last updated July 26th, 2023

Before you submit a service request, read the instructions in the claim guide for your country.

The Service request page in the portal also links to the claim guide. Optionally, for some countries, it also links to the insurer’s service request portal. For the United States customers only, an IMEI search function is available to search if the device belongs to the Samsung Care+ for Business plan or not.

Service request page

Claim guides

Australia

Austria

Benelux countries (Belgium, Netherlands, Luxembourg)

Brazil

Canada

Czech Republic

France

Germany

Hong Kong

India

Indonesia

Italy

Korea

Malaysia

Nordic countries (Denmark, Finland, Norway, Sweden)

Philippines

Poland

Romania

Russia

Saudi Arabia

Singapore

Slovakia

Switzerland

Spain

Taiwan

Türkiye

UAE

United States

Vietnam

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