Submit a claim

Last updated December 6th, 2023

Before you submit a service request, read the instructions in the claim guide for your country.

The Service request page also shows the claim guide, depending on the country. Optionally, for some countries, this page also links to the insurer’s service request portal. For the United States customers only, an IMEI search function is available to search if the device belongs to the Samsung Care+ for Business plan or not.