Submit a claim

Last updated July 26th, 2023

Before you submit a service request, read the instructions in the claim guide for your country.

The Service request page in the portal also links to the claim guide. Optionally, for some countries, it also links to the insurer’s service request portal. For the United States customers only, an IMEI search function is available to search if the device belongs to the Samsung Care+ for Business plan or not.