Back to top


Last updated July 26th, 2023

Submit a claim

  1. You can submit a claim request using one of the following methods:

  2. Answer a few questions about the incident to verify your coverage.

  3. Choose one of the following convenient service modes:

    • Self drop-off your device at an authorized Samsung Service Center in the Gulf (UAE, Qatar, Kuwait, Oman & Bahrain) region and submit the device for repair.

    • Schedule a pick-up & drop-off of the device for repair. This service is only available in Sharjah, Dubai & Abu Dhabi.

Repair time

  • In case of Self drop-off, our service center informs you of the estimated repair time after you submit the device at an authorized service centre. Usually, the repair process is completed within 2-3 working days.
  • In case of Pick up & drop-off, pickup is done within 1 working day after the request is submitted. Once the repair is complete, the device is delivered back to you within 1 working day.

Track repair status

You can call our toll-free number 80001-80598 or login to to track the status of your claim. You can view the following on the portal:

  1. Confirmation of the claim request submitted.
  2. Schedule Pick-up/Self drop-off location and time.
  3. Timeline information about when your repaired device will be delivered to you or when you can pick it up from the designated service centre.

Support contact info

80001-80598 (toll free number) | Sun–Thu: 9 AM–6 PM

To make a claim or check your coverage, you’ll need your 15 -digit IMEI number ready. See the How can I check the IMEI number of my devices? to see how to find it.

Is this page helpful?