Search for devices
Last updated April 9th, 2025
You can search for devices using the search bar at the top of the Knox Admin Portal or from the common device list.
Search from the common device list
You can search for single or multiple devices using the search bar in the common device list.
- Single device — Enter at least 3 characters of the device’s IMEI or serial number.
- Multiple devices — Enter a maximum of 100 exact device IMEIs and serial numbers, separated by commas. You can also click
on the right side of the search bar to upload a CSV file containing up to 100 device IMEIs or serial numbers you want to find.
To add filters to your search, click 
. In the Filters dialog, select the related service information you want to filter by, then click APPLY FILTERS. You can also clear any filters you applied previously by clicking CLEAR FILTERS, then APPLY FILTERS again.
Search from header
In the search bar at the top of the Knox Admin Portal, enter a device IMEI or serial number to view Knox service information for that device on a centralized page. If the device you’re searching for has two SIMs, you can enter either the primary or secondary IMEI to view its information.
You can also click SEE MORE DETAILS to go to a filtered view of the common device list, which only shows information about the device you searched for.
If you’re a managed service provider admin, device and service information shown in the common devices list is limited to the customer you’re currently managing.
The device search page displays the following:
| Field | Description |
|---|---|
| SERVICE |
If the device is registered in a Knox cloud service and its user is invited to the service, the service name is shown. Click a service name to open the device's details on that service console and make updates to its info as required. Clicking a Knox Manage or Knox Remote Support link opens that service's console in a new web browser tab. |
| DEVICE STATUS | The last known enrollment status of the device, as reported by the service. Click a status to open a sliding panel containing additional device info. |
| License name/type | The name and type of license associated with the device. |
| PROFILE | The profile assigned to the device, if it exists. Click a profile name to see details about the profile. For Knox E-FOTA, info about the assigned campaign is shown instead. |
| DEVICE INFO | Service-specific info about the device. For example, if the service is Knox Manage, the device's associated user ID, organization, and/or group are shown. |
| SERVICE END DATE | The date when the service or license expires. |
| LAST SEEN | The date when the device last connected to the Knox cloud server. |
| LAST MODIFIED | The date when changes were last pushed to the device. |
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