Gulf countries (Bahrain, Kuwait, Oman, Qatar, UAE)

Last updated September 12th, 2024

Submit a claim

You can submit a claim request using one of the following methods:

Self drop-off your device at an authorized Samsung Service Center and submit the device for repair.
Schedule a Pick-up & drop-off of the device for repair.

In case of Self drop-off, our service center informs you of the estimated repair time after you submit the device at an authorized service centre. Usually, the repair process is completed within 2-3 working days.
In case of Pick up & drop-off, pickup is done within 1 working day after the request is submitted. Once the repair is complete, the device is delivered back to you within 1 working day.

You can call our toll-free numbers listed below or visit https://www.samsung.com/ae/mypage/myrepair/track-repair/ to track the status of your claim.

Country	☎ Toll free number — 7 days — 9:00 AM – 7:00 PM (local time)
Bahrain	8000-4726
Kuwait	183-2255
Oman	800-SAMB2B
Qatar	800-SB2B
UAE	800-SAMB2B

To make a claim or check your coverage, you’ll need your 15 -digit IMEI number ready. See the How can I check the IMEI number of my devices? to see how to find it.