India

Last updated July 11th, 2025

Submit a claim

You can raise a claim request using either a phone call or email. The process for submitting a claim is as follows:

Contact us using one of the following methods:
- To call, use 1800 307 267864
- To email, use B2B.Care@samsung.com
Include the following information in your message:
- Device IMEI
- Alternative contact information. This is an email address and mobile number that isn’t linked to the device or registered when the plan was purchased.
- Nature of the issue with the device.
Based on your plan’s date of purchase, you may need to make a payment as follows:
- If the plan was purchased before July 24th, 2024, then after the request is successfully raised, you’ll receive a deductible payment link on both your registered email address, provided at the time of plan purchase, and your alternate email address.
- If the plan was purchased after July 24th, 2024, no additional payment is required.
If applicable to you, pay the the one-time deductible using the provided link.
Call or email the dedicated support team and provide the following information:
- Your Claim ID.
- If applicable, a confirmation of payment.
- Your service preference:
  - Self-visit to a service center.
  - Pick-up and drop-off service from your location.

The device is submitted for repair based on the service mode you selected. After the device is repaired, it’ll be delivered back to you.