Hong Kong

Submit a claim

You can submit your claim by walking in to the nearest authorized Samsung Service Center.

The service center checks your Samsung Care+ for Business service status, diagnose the devices and suggests the appropriate resolution or repair option. You are notified once your devices are ready to be picked up.

Track claim status

You can check the detailed status of your claim by logging in to your Samsung Care+ for Business portal. Additionally, you can also check the total number of claims submitted, processed, and pending in the Samsung Care+ for Business portal dashboard.

Support contact info

Hong Kong

☎ 3698 4688 | Mon – Fri : 9 AM – 1 PM, 2PM – 6 PM (public holidays off)

Macau

☎ 0800 333 | Mon – Sun : 9 AM – 12 Midnight (including public holidays)