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Training and certification

Last updated February 6th, 2024

The Samsung Business Academy is an online learning resource designed to help users become proficient in using Samsung Mobile B2B products and solutions. Learners can access the Samsung Business Academy from anywhere, on any device, and can enroll in as many courses as they wish. Learners can work toward becoming certified Knox Associates and Knox Professionals, or just expand on existing knowledge by browsing any of the dozens of courses offered.

All new and existing Knox Managed Service Providers (MSPs) and Samsung-approved resellers who join the Knox Partner Program also benefit from exclusive training and certification programs offered on the Samsung Business Academy.

The training modules cover all aspects of the Samsung Knox portfolio to ensure all your employees can receive the right training they need in order to understand the full benefits of the Samsung Knox solutions and services so they can best position, sell, and deliver Samsung Knox services.

Samsung Business Academy

Samsung Certification

There are two certification categories:

Knox certification

Certification level Details
Samsung Knox Associate certification

Knox Associate

  • Learn what Knox is and how it can effectively be used by businesses
  • Target audience — Sales, Marketing
  • Training duration — 3 hours
  • Topics covered:

    • Knox for Everyone — Security
    • Knox for IT Admin — UEM
    • Knox for Content and Service Providers — Rebranding and Customization
    • Knox for Carriers and Insurance Companies — Fraud and Theft Protection
Samsung Knox Professional certification

Knox Professional

  • Learn how Knox works and what its key features are, with detailed descriptions
  • Target audience — Pre-Sales, Consultants
  • Training duration — 6 hours
  • Topics covered:

    • Knox Security
    • Knox Suite
    • Knox Mobile Enrollment
    • Knox Platform for Enterprise
    • Knox Manage
    • Knox E-FOTA
    • Knox Capture
    • Knox Asset Intelligence
    • Knox Configure
    • Knox Guard
Samsung Knox Expert certification

Knox Expert

  • Gain advanced, in-depth knowledge of Knox solutions, and learn about usage scenarios
  • Target audience — Pre-Sales, IT Consultants
  • Training duration — 1.5 day offline workshop
  • Training contents:

    • Detailed information about each Knox product
    • Demonstrations and case studies

Galaxy Business Certification

Certification level Details
Knox certificate associate

Galaxy Business Associate

  • Learn about the benefits and values offered by Samsung Galaxy, with a focus on three keywords — versatile, optimized and secure.
  • Target audience — Samsung channel partners
  • Training duration — 2.5 hours
  • Topics covered:

    • Work Trends and Insights
    • Why Samsung Galaxy for Work — Versatile / Optimized / Secure
    • Product Category — Galaxy Rugged Series / Enterprise Edition
    • Industry — Government / Finance
Knox certificate associate

Galaxy Business Professional

  • Learn in detail about the features of each Galaxy series and the value they can provide to customers. In the Samsung Galaxy Business Professional Introduction, you will learn about the content of the Professional course.
  • Target audience — Samsung channel partners
  • Training duration — 8 hours
  • Courses included:

    • Galaxy Z Fold series
    • Galaxy Tab S series
    • Galaxy A series
    • Galaxy S series
    • Galaxy Rugged series
    • Galaxy Watch series
    • Galaxy Enterprise Edition series
    • Galaxy Book Business series

Access the Samsung Business Academy

When you enroll in the Knox Partner Program as a Knox Managed Service Provider, Samsung Device Reseller, or Knox License Reseller, you’ll automatically be granted access to the Samsung Business Academy.

If you join the Knox Partner Program as another partner type, you’ll need to manually request access to the SBA:

  1. On the Knox Partner Portal, go to Support > Submit Support Ticket.

  2. On the support site, click Create a Case.

  3. Choose the General Partnership category.

    create a support case in the general partnership category

  4. Enter all other relevant information, and click Next.

    For the Issued Location field, start typing a location name, and location suggestions will be shown.

  5. Write a message requesting access to the Samsung Business Academy, and click Finish.

A Knox Partner Program admin will review and approve your request.

The next time you sign in to the Knox Partner Portal, you’ll be able to access the SBA. On the Knox Partner Portal, go to Training & events > Training & Certification. Then click Launch to access the SBA.

Training & Certification is available in countries where the Samsung Business Academy has been launched, but you might also have access to a local learning academy hosted in your region.

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