Training and certification
Last updated February 6th, 2024
The Samsung Business Academy is an online learning resource designed to help users become proficient in using Samsung Mobile B2B products and solutions. Learners can access the Samsung Business Academy from anywhere, on any device, and can enroll in as many courses as they wish. Learners can work toward becoming certified Knox Associates and Knox Professionals, or just expand on existing knowledge by browsing any of the dozens of courses offered.
All new and existing Knox Managed Service Providers (MSPs) and Samsung-approved resellers who join the Knox Partner Program also benefit from exclusive training and certification programs offered on the Samsung Business Academy.
The training modules cover all aspects of the Samsung Knox portfolio to ensure all your employees can receive the right training they need in order to understand the full benefits of the Samsung Knox solutions and services so they can best position, sell, and deliver Samsung Knox services.
There are two certification categories:
Galaxy Business Certification
Galaxy Business Associate
Galaxy Business Professional
Access the Samsung Business Academy
When you enroll in the Knox Partner Program as a Knox Managed Service Provider, Samsung Device Reseller, or Knox License Reseller, you’ll automatically be granted access to the Samsung Business Academy.
If you join the Knox Partner Program as another partner type, you’ll need to manually request access to the SBA:
On the Knox Partner Portal, go to Support > Submit Support Ticket.
On the support site, click Create a Case.
Choose the General Partnership category.
Enter all other relevant information, and click Next.
For the Issued Location field, start typing a location name, and location suggestions will be shown.
Write a message requesting access to the Samsung Business Academy, and click Finish.
A Knox Partner Program admin will review and approve your request.
The next time you sign in to the Knox Partner Portal, you’ll be able to access the SBA. On the Knox Partner Portal, go to Training & events > Training & Certification. Then click Launch to access the SBA.
Training & Certification is available in countries where the Samsung Business Academy has been launched, but you might also have access to a local learning academy hosted in your region.
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