RESELLER_DEVICE_INVALID appears when uploading device in Knox Deployment Program
Last updated April 24th, 2023
- Knox Deployment Program (KDP)
- Knox Cloud Services (KCS)
When a reseller uploads a device manufactured before 2016, the following error occurs:
This device is not manufactured by Samsung. Please check carefully. (MPTS rejected)
Devices older than 2016 are missing from the server that checks for Samsung-manufactured devices.
The Knox team is currently working on a fix.
A manual fix must be applied for any affected devices in the database.
Please submit a ticket with Samsung Support that includes the following details:
Back to KBAs
Title: MPTS rejected error for older device
The IMEI or serial number of the device(s) to be added: The device model of the device(s):
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