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RESELLER_DEVICE_INVALID appears when uploading device in Knox Deployment Program

Last updated April 24th, 2023


  • Knox Deployment Program (KDP)
  • Knox Cloud Services (KCS)


When a reseller uploads a device manufactured before 2016, the following error occurs:


This device is not manufactured by Samsung. Please check carefully. (MPTS rejected)


Devices older than 2016 are missing from the server that checks for Samsung-manufactured devices.


The Knox team is currently working on a fix.


A manual fix must be applied for any affected devices in the database.

Please submit a ticket with Samsung Support that includes the following details:

Title: MPTS rejected error for older device

The IMEI or serial number of the device(s) to be added: The device model of the device(s):

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