Knox Deployment Program frequently asked questions

Visit https://partner.samsungknox.com/resellers and click Become a Partner.

For an in-depth guide, see Get access to the Reseller Portal.

No, the customer needs to sign up for Knox cloud services first, and then share their Knox Customer ID with you.

For a step-by-step guide on how to sign up for Knox cloud services, see the Access Knox Suite admin documentation.

Go to the Support page in the Reseller Portal, then click Submit a ticket. You must be signed in with your Samsung Account before you can submit a support ticket.

You can upload up to 10,000 devices for each customer at a time. To upload more than 10,000 devices, you can upload in multiple batches. If you must upload more than 10,000 devices at once, contact support.

Depending on the number of devices you submit, uploading them may take a few seconds to a few minutes. When complete, the upload status displays one of the following:

• Completed
• In progress
• Error
• Completed with error

If there are any errors associated with your upload, you can review the issue in greater detail on the Uploads tab of a specific customer’s details page.

Devices should appear on customer consoles shortly after you’ve successfully uploaded them to the Knox Reseller Portal.

Yes, customers receive an email when resellers upload devices for them if they have device upload notifications turned on.

Multiple resellers can upload devices for the same customer.

To find their Knox Customer ID, ask your customer to sign into Knox Admin Portal and click their account icon at the top-right corner.

The Knox Customer ID is an identifier automatically assigned to each customer, which you must use to add them into your customers list.

The internal customer reference is an optional field. You can assign this identifier to customers for your own organizational purposes.

Yes. For example, you can enroll a device to an EMM using Knox Mobile Enrollment and push settings, apps, and content to the same device with Knox Configure.

You can delete selected devices or uploads in the Reseller Portal from the Customers page. Alternatively, if you want to delete multiple devices at once, you can do so by uploading a CSV file from the BULK ACTIONS page.

To remove a customer, please submit a support ticket.

It’s not possible to transfer customers or their devices from one reseller to another due to the number of potential database changes and the risk associated with changing thousands of database rows. Customer and device transfers must be performed manually by a reseller.

To do so, the first reseller must delete the devices from their customer’s device list. Then, if the second reseller has already added the customer, they must upload those devices to their customer’s device list.