Updates to the Reverification method policy
Last updated April 9th, 2025
Environment
- Knox Authentication Manager
Overview
After pushing the Reverification method policy configuration to your device, you may encounter an issue where the profile fails to assign to the device. On the Knox Authentication Manager app, the following error displays:
Configuration error
Viewing the policies on the device displays the following error:
Some policies below weren’t applied because of the reasons listed below:
Some values entered in the configurations aren’t valid, so they were automatically changed to the default values. Check the configurations highlighted in red.
Cause
There are multiple reasons for this issue:
| Highlighted policy | Issue |
|---|---|
doKAMReverifyMethod |
If the PIN only authentication mode is configured for the Main sign in method policy, selecting the Face only reverification method results in the default value PIN only applying to the device. |
| N/A | If the device is running Knox Authentication Manager v1.7 with the PIN+Face authentication mode configured for the Main sign in method policy, selecting any of the reverification methods results in the default value PIN+Face applying to the device. |
Resolution
If your device is running Knox Authentication Manager v1.7 with PIN+Face authentication configured for the Main sign in method policy, you must update the app to v1.8 and higher to resolve the issue.
If you set the Main sign in method policy to PIN only, the reverification method can’t be set to Face only. To use Face only reverification, set your authentication method to PIN+Face.
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