No devices can be assigned with the selected license key

Environment

• Samsung Care+ for Business

Overview

When assigning a Samsung Care+ for Business license to a device, you may encounter the following error message:

There are no devices that can be assigned with the selected license key.

Cause

The device model(s) you are trying to assign is not included under the covered device list of your license key. Samsung Care+ for Business license keys are only valid for specific device models, if your device model is not included in the covered devices list for the license key, then the assignment will fail.

This could happen when:

• New device models were purchased after the license
• A different regional version of the device is used

Resolution

To resolve this issue, the covered device list for your license must be updated. Please contact the Samsung Care+ for Business team to solve this issue by reaching out to your Local Samsung Care+ support team or your Samsung account manager.

If the above cases aren’t applicable to you, you can contact the Samsung Care+ for Business team by submitting a support ticket.

In your ticket, please include the following information:

• Subject: No devices can be assigned with the selected license key
• Description: Your license key and the device model(s) you’re unable to assign.