Manage licenses

Purchase a commercial license

To use Samsung Care+ for Business, you’ll need to purchase a commercial license. You can either contact the Samsung Knox sales team, or directly purchase a license from a reseller.

• Contact the Samsung sales team
• Contact a reseller

Enter a license key

To manually add a license key to your account:

1. On the Knox Admin Portal, go to Licenses.

2. Click ACTIONS > Enter license key.

   

3. Enter the License key and a License name. Click ADD.

   

Assign license

To assign a license to a device, you must approve the devices. For more information on how to purchase devices, see Manage resellers. For information on how to approve devices, see Manage devices.

To assign a license:

1. Go to Licenses.

2. Select the license you want to assign and click ACTIONS > Assign license.

   

3. Select the device(s) you want to assign the license to.

4. Click ASSIGN.

Unassign license

Only devices in the Active pending state can be unassigned. This can be done from either the Actions drop-down menu on the Devices page, or from the DEVICE DETAILS dialog.

View license details

To view detailed information about a license, select a license on the Licenses page.

The LICENSE DETAILS dialog displays general license information, such as Service, Type, Status, Start date, Assignment end date, and seat assignment count details.

In addition, you can also view the following general coverage information:

• Benefit type — Indicates the types of benefits covered by the license:
  • IHW — In-house warranty
  • EXW or EW — Extended warranty
  • ADH — Accidental damage from handling
• Coverage ratio — Only applicable to fleet cover products.
• Device type — Indicates the type of device covered.
• Device eligible period — The time period during which devices can be registered to Samsung Care+ for Business.
• License assignment period — The assignment period of the license. Not applicable to staggered type licenses.

The license also includes the following claim details:

• Total: The number of total claims for the license.
• Total open: The number of open claims for the license.
• Total closed: The number of closed claims for the license.
• Claim limit: The maximum number of claims the license can have. This information is available only for fleet cover products.
• Remaining: The number of claims remaining for the license. It is calculated as: Claim limit – Total closed. This information is available only for fleet cover products.

License Policies

ADH, SP, and Combo (EW + ADH)

• License assignment can be staggered, that is you can assign licenses as you receive and activate devices. However, the license must be assigned by the license Assignment end date. For more information, see View license details.
• Devices must eligible for license assignment:
  • Licenses must be assigned during the Device eligible period. This is typically within 30 days of accepting the device’s End User License Agreement (EULA). If more than 30 days have passed since accepting EULA, the device may not be eligible for SCB coverage.
  • EULA must be accepted before the end of the license assignment period.
• The device coverage Start date is the date the license is assigned. However, for some countries, coverage can begin on either the license assignment date or EULA acceptance date, depending on which is more recent. Please contact sales for the detailed policy.

EW (Extended Warranty)

• License assignment can staggered, that is you can assign licenses as you receive and activate devices. However, the license must be assigned by the license Assignment end date. For more information, see View license details.
• Devices must eligible for license assignment:
  • Licenses must be assigned during the Device eligible period. This is typically within 30 days of accepting the device’s End User License Agreement (EULA). If more than 30 days have passed since accepting EULA, the device may not be eligible for SCB coverage.
  • EULA must be accepted before the end of the license assignment period.
  • The Basic Warranty Period begins the day EULA is accepted.
• The device coverage Start date begins one day after the Basic Warranty Period. Inclusion of this one day is dependent on your country. Please contact sales for the detailed policy.

License seat type

There are four groups of license seats:

• Total — Total number of seats purchased.
• Assigned — Number of seats assigned to devices, including Active and Active Pending.
• Active — Number of active license seats.
• Remaining — Number of unassigned seats remaining (Total—Assigned).

Note PC devices

Note PC devices can be activated in a non-staggered manner; the coverage of all devices starts and ends at the same time irrespective of when the user assigns the license to the devices. For Note PCs, the device ID used for license assignment is the device’s serial number.

The coverage start date is determined based on the license Start date:

• Accidental Damage from Handling — License Start date + 1 day
• Extended Warranty — License Start date + Basic Warranty Period + 1 day