Knox Remote Support 26.10 release notes

New

View remote support history on the device

Device users can now view a history of past remote support sessions directly from the Knox Remote Support agent. This gives device users visibility into when their device was accessed and what actions were taken during each session, such as recordings, screenshots, and file transfers.

Manually update the Knox Remote Support agent

If the latest updates to the agent aren’t available to download from the Google Play store, device users now have the option to manually download and install the latest updates directly from the agent itself. The download option is available on the Upgrade dialog that displays on the agent if it’s outdated.

Updates

Update to device screen size during recordings

Previously, when recording a Samsung device’s screen during a remote support session, the recording included the surrounding background. With this release, only the device screen is recorded, removing the background to make the recorded screen larger and more visible.

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