Updates
Send access code through email
Previously, to start a remote support session, you could send the six-digit access code to device users through SMS. With this release, you can send the access code as a QR code by email too.
Update to device search behavior
Previously, you could perform a partial search for a device by entering the first few characters from the device’s IMEI, serial number, or mobile number. As of this release, you must enter a device’s full IMEI, serial number, or mobile number when searching for it.
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