Licenses overview
Last updated January 15th, 2025
Knox licenses can be purchased on a monthly, yearly, or biennial basis. You can increase or decrease the number of licenses and extend or shorten each license’s validity period.
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When purchasing licenses on a yearly basis, you can only increase the number of licenses and extend their validity periods. For more information about purchasing licenses, contact the regional sales team.
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Licenses are granted and revoked in the order in which devices were enrolled with them.
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Attempting to register devices in excess of the available assignments count will result in failure.
Getting and managing licenses
Starting with version 25.01, license names and key prefixes have been updated as follows to align with Knox Admin Portal’s new multi-plan license offering:
| Previous | 25.01 onwards | |||
|---|---|---|---|---|
| License name | Key prefix | License name | Key prefix | Notes |
| New Knox Manage | KLM12- | Knox Suite Essentials Plan | KLM12- | Upgradable to Enterprise Plan |
| Knox Suite | KLM11- | Knox Suite Enterprise Plan | KLM11- | Non-upgradable |
| Knox Suite Enterprise Plan | KLM11- | New license type, upgradable by SKU change | ||
| Knox Platform for Enterprise | KLM09- | Knox Platform for Enterprise | KLM09- | |
| Legacy Knox Manage | KLM09- | Knox Manage | KLM09- | |
Knox Manage licenses with KLM11- and KLM12- prefixes are generated and managed from Knox Admin Portal. Existing licenses with KLM09- prefix can still be managed in Knox Manage, but customers will be asked to upgrade at some point in the future.
Starting with 25.01, licenses are auto-assigned, and any license changes can only be from Knox Admin Portal. All relevant functionality has been removed from the Knox Manage console and Knox Manage APIs.
View license usage information
To view how many devices can be registered, you must aggregate all devices with the same license type. Each license has a different expiry period, so the total number of devices you can register may differ based on the expiry period. Newly-purchased licenses and renewed licenses are also aggregated with the existing number of devices.
To view the number of valid licenses for each device on the Knox Manage Dashboard, you can add the Device List by License report to the dashboard. For more information, see View report details.
License FAQs
You can get a trial Knox Suite Essentials Plan or Knox Suite Enterprise Plan license.
Knox Suite licenses are auto-assigned first, followed by legacy Knox Manage licenses (which in turn are allocated as Knox Suite Essentials Plan and Knox Suite Enterprise Plan licenses, in that order).
If there are more licenses than devices after the increase, licenses are allocated to all devices in the order they were enrolled.
Licenses are allocated to devices in the order that the devices were enrolled. Extra devices without licenses become unavailable with the existing policy still applied.
iOS and Windows devices are enrolled immediately. Android devices can be enrolled according to the schedule set on the system or by sending a device command.
When a license being used on various devices expires, all the devices simultaneously become unable to use Knox Manage.
After increasing the number of licenses, you should first unenroll the existing registered devices, and then enroll the new devices. The renewed licenses will then be allocated to the new devices.
The license is automatically revoked if the factory reset is completed successfully. If the factory reset fails, the license won’t be revoked and the device becomes unenrolled.
Windows and ChromeOS devices are enrolled with the same license used for Knox Manage (Knox Suite Essentials Plan or Knox Suite Enterprise Plan).
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